On June 5, 2025, Europe’s automotive claims and maintenance management industry gathered in Langenfeld, Germany, for the Claims Summit Europe 2025, hosted by the Solvd Group. Over 200 professionals and decision-makers from insurance companies, fleet and leasing providers, associations, and technology firms from Germany, Poland, the UK, France, Italy, Spain, and Switzerland accepted the invitation. The focus: the latest developments along the fully digital customer journey and the consistent application of artificial intelligence to transform claims and maintenance processes.

Solvd Group: Global Expertise in a Unified Ecosystem

With the merger of ControlExpert, Innovation Group, and GT Motive, the Solvd Group brings together leading global expertise in digital claims handling, repair data management, and repair network operations. The objective is to deliver fully digitalized, efficient, and transparent end-to-end processes — from first notice of loss to final settlement.

Technology in Action: Live Demos and Hands-On Sessions

At Claims Summit 2025, these processes came to life for attendees. In interactive workshops, participants experienced the entire end-to-end claims process firsthand, using a real accident scenario: from damage capture via voicebot, automated claims steering through the AI-powered Claims Advisor, calculations by GT Motive with virtual inspections via VR, to repair shop management and spare parts ordering through Innovation Group. The live demonstrations clearly showcased how technology, data intelligence, and automation work seamlessly together to significantly increase speed, quality, and customer satisfaction.

How market cooperation enabled the creation of an anti-fraud solution – presented by Andrzej Wasilewski with System FOTO.

An initiative by PIU (Polish Insurance Association) and UFG (Polish Guarantee Fund) led to the development of a central anti-fraud database based on photo analysis. This AI-powered platform developed by ControlExpert enables the detection and prevention of fraud in the claims handling process. Thanks to the system, fraudulent claims are identified, while trustworthy claims are processed without the involvement of anti-fraud teams.

As an experienced insurance industry executive and legal counsel, who has been actively involved for years in the work of the Polish Insurance Association, and currently a Member of the Management Board of Allianz Poland responsible for Operations and IT — Andrzej Wasilewski presented unique insights into the development and key success factors of this innovative solution, which is now used by nearly the entire insurance market in Poland.

Industry Insights and Future Outlook

The day’s content was driven by expertise from across the Solvd Group and its strategic partners:

• Sebastian Lins, Managing Director of ControlExpert and Chief Markets Officer of the Solvd Group, emphasized in his presentation “From Trend to Transformation” the strategic importance of a fully digital customer journey for the future viability of the industry.
• Anne-Sophie Grouchka, CEO of the Solvd Group, highlighted the unique strength of the alliance: “Three leading companies combine their strengths to deliver a true end-to-end solution that makes the entire claims and maintenance process more efficient, faster, and customer-centric.”
• Paul Sykes, Regional CEO Solvd UK, offered exclusive insights into current developments in the UK market.
• Michael P. Unger, Director Financial Services DACH at NVIDIA, demonstrated how NVIDIA’s powerful AI components serve as an innovation engine within the Solvd Group.
• The event concluded with Andreas Decker, Managing Director of ControlExpert and Chief Product Officer of the Solvd Group, providing a forward-looking perspective on the next stage of AI-powered claims management: Agentic AI as the future operating system for fully autonomous claims processes.

Networking and Dialogue at Eye Level

The evening event provided the perfect setting for participants to deepen their impressions of the day in personal conversations, forge new connections, and further develop partnerships. This high-level exchange is what has made Claims Summit Europe a key fixture in the European claims management calendar.

Looking Ahead: Claims Summit Europe 2026

Claims Summit Europe 2025 once again demonstrated that the future of claims and maintenance management is already well underway — technology-driven, data-powered, and consistently customer-oriented. The course is set for what lies ahead. The next Claims Summit Europe will take place on June 18, 2026. The Solvd Group is already looking forward to welcoming the industry once again.

Munich, 19.02.2025

Solvd, a leading claims and repair management solutions group, is expanding its footprint on the French market with the acquisition of P&D Consulting’s assets and its recent DARVA certification for its digital assets. Solvd offers a unique vision to reduce the handling time of motor claims to almost zero, and a best-in-class premise.

Solvd acquires P&D Consulting’s assets, a French leader in IT and digital transformation

Founded in 2021 and based near Paris, P&D Consulting brings over 30 years of experience to the group. It provides essential services in data management, IT audits, and project management, focusing on sectors like insurance and automotive. Their deep understanding of the industry aligns seamlessly with Solvd’s mission to provide innovative, efficient solutions to clients. With the acquisition of P&D Consulting assets, Solvd brings onboard a team of seasoned experts that will drive the development of the group on the French market and enlarge Solvd’s product offering in France.

ControlExpert, part of Solvd, receives a DARVA certification for its digital assets

ControlExpert, a Solvd group company operating in France, has received the DARVA “LUCIA” certification for its digital assets, hence accelerating its integration within the French claims and repair ecosystem. With nearly 90% of claims in France managed through its platforms, DARVA is a key player in the insurance industry for automobile and home claims management. Through this critical intermediary, ControlExpert will easily connect to insurers, auto repairers, and service providers in France, offering seamless solutions for the French market.

Accelerating global expansion by building on local expertise 

Now operating across 46 countries, Solvd continues to accelerate its global expansion by consolidating its expertise on key markets such as France. The group aims to revolutionize the industry with automation-first strategies, developing proprietary tools that give clients a competitive edge. Solvd’s solutions cover the full value chain—from notification of loss and repair to optimized spare parts usage and claim settlement.

Through these strategic moves, Solvd accelerates its ambition to establish a leading position globally in end-to-end claims and repairs management solutions. Solvd is providing top notch ai-infused tech functionalities and estimation data to serve the motor ecosystem along the claims and repair value chain.

Anne-Sophie Grouchka, the CEO of Solvd, commented:

“France is a strategic market for Solvd and we are happy to welcome the P&D Consulting teams within the Solvd family! By accelerating our ambition on the French market, we are establishing Solvd as a global leader in end-to-end (E2E) claims and repair management solutions.”

Gaëtan Huillet, Regional Managing Director of ControlExpert, added:
“The French market is very dynamic and, with the valuable addition of the P&D Consulting teams and the Darva certification, we are now fully ready to seize the opportunities. I am very excited to offer new solutions to our French clients!”

About solvd

Solvd is a claim and repair management company, founded in 2024. Solvd is a holding company for the three world leaders in digital claims and repair management: ControlExpert, GT-Motive and Innovation Group. It offers end-to-end, globally adaptable, ready-to-use and fully integrable claims management solutions, unique in the market thanks to their versatility and precision. To this end, Solvd believes in the systematic application of innovative technologies, exceptional know-how, passionate customer focus and the highest quality, thanks to its 3,700 employees. The Group has customers in 46 different countries. These customers include companies from both the insurance and automotive sectors. Solvd is part of the Allianz SE Group, the company is headquartered in Munich, Germany.

Munich, 16.01.2025

Solvd Group is proud to announce the appointment of Norbert Dohmen as the new Managing Director of Innovation Group, effective mid-February, replacing Tim Griffiths. With his extensive experience in the mobility and technology sectors, Norbert Dohmen is exceptionally qualified to lead the next phase of growth and innovation across Innovation Group’s global network, which serves clients worldwide.

Anne-Sophie Grouscka, CEO of solvd Group, commented:

“I am delighted to announce that Norbert Dohmen will take over the management of Innovation Group as the successor to Tim Griffiths. I would like to personally thank Tim for his significant contributions to the success of Innovation Group. His leadership has been instrumental in shaping the company’s journey, and we are confident that Norbert will build on this foundation to enable further growth and innovation, thereby advancing solvd Group’s global strategy.”

In addition to his duties as Managing Director, Norbert Dohmen will lead strategic initiatives to expand Innovation Group’s European and global market presence. His appointment underscores solvd Group’s commitment to delivering cutting-edge claims management solutions and solidifying its position as a trusted global partner in the insurance and automotive industries.

Upon his appointment, Norbert Dohmen emphasized:

“I’m excited to join the solvd Group, a fast-growing leader in end-to-end claims management. As the new Managing Director of Innovation Group, I’m looking forward to fostering new collaborations, particularly with the teams in Germany, the UK, and South Africa, as well as in our other key markets. With the expertise and dedication of our teams across all countries we operate in, I am confident that Innovation Group will continue to grow and succeed on a global scale.”

Norbert Dohmen, a German national, holds degrees in Mechanical Engineering from the University of Applied Sciences Cologne (TH Köln) and in Business Administration from the FernUniversität in Hagen, bringing a strong academic foundation to his professional expertise. His previous roles include serving as Managing Director at Caruso, a leading mobility data marketplace, where he demonstrated a proven track record in building data-driven ecosystems and establishing strategic partnerships in the automotive and insurance sectors.

He also served as CEO of IRS Group, a leading international collision repair network, showcasing his expertise in international claims management.

His appointment marks a new chapter of leadership and progress for Innovation Group, reinforcing solvd Group’s vision for continued global growth and innovation.

The claims and repair management industry is undergoing a significant transformation, driven by technological advancements and evolving customer expectations. Automation and artificial intelligence (AI) are enabling faster decision-making, improved accuracy, and better fraud detection. Customers are increasingly demanding digital-first solutions that emphasize transparency, efficiency, and speed.

In response to these trends, companies like solvd are adopting innovative, adaptable solutions to meet the needs of industries such as insurance and automotive, where efficient claims handling is especially critical. These solutions leverage global expertise and cutting-edge technology to streamline processes.

The rapid pace of technological advancement presents both challenges and opportunities. A key focus in the industry is solving the “claims triangle,” which means improving efficiency, reducing costs, and enhancing customer satisfaction simultaneously. AI-native and automation-first approaches are becoming the norm, while partnerships with technology leaders ensure access to advanced tools that optimize claims and repair processes. For example, collaborations with cloud computing and AI specialists have significantly reduced motor claim handling times.

Looking ahead, the insurance industry faces growing complexity, including global conflicts, natural disasters, inflation, and increasingly sophisticated fraudulent schemes. Innovative tools like AI-driven voicebots enable simultaneous claims reporting, improving availability and reducing waiting times. Advanced image fraud detection systems also play a critical role in identifying AI-generated forgeries. These solutions streamline processes while helping insurers anticipate risks and transition to predictive systems.

Environmental concerns are also reshaping the industry, with a growing emphasis on repairing rather than replacing damaged parts and increasing the use of green spare parts. By integrating spare parts management into claims solutions, businesses align with sustainability goals while enhancing efficiency.

Globally, industry leaders are driving innovation by focusing on automation-first strategies and comprehensive, end-to-end claims management solutions. These efforts span the entire value chain, from claims notification to optimized spare parts usage and settlement. Strategic expansions into key markets, such as the UK, further strengthen this vision, with customer recognition and high satisfaction helping to solidify their market position.

Solvd is proud to announce that our estimating system has been voted best in the UK at the ABP Club 2024 Night of Knights Awards. This recognition is a testament to the quality, innovation, and customer satisfaction we consistently strive to deliver. It is particularly important to us as it is based on the votes from our day-to-day users.

As we proudly receive this accolade for the 4^th year running, we recognize that maintaining this leadership demands constant evolution. Our focus remains on enhancing our solutions, providing exceptional support, and delivering measurable results that meet the needs of our users.

This year’s results reaffirm our commitment to staying ahead through excellence. Congratulations to our teams that deliver exceptional work and deserve this award!

Solvd, a global innovator in AI-powered solutions, proudly highlights the transformative work of its subsidiary, ControlExpert, in reshaping automotive claims management. By leveraging the NVIDIA AI software platform, Solvd and ControlExpert are driving a paradigm shift in the auto insurance industry through advanced AI and computer vision technologies.

At the core of this revolutionary solution is Solvd’s commitment to empowering insurers and their customers with faster, more transparent, and cost-efficient claims management. By integrating NVIDIA AI Enterprise tools such as NVIDIA NeMo and NVIDIA NIM microservices, the entire claims journey—from damage assessment to settlement—is undergoing a redefinition.

“This collaboration reflects our mission to lead innovation in the industry. Harnessing NVIDIA technologies enables us to elevate claims processing to an entirely new standard, marked by unparalleled speed, precision, and fairness. This benefits everyone in the ecosystem, from insurers and repair shops to fleet operators and, most importantly, drivers,” explains Andreas Decker, Managing Director of ControlExpert and Chief Product Officer at Solvd.

Redefining Claims Management Through AI

By capitalizing on the cutting-edge capabilities of NVIDIA NeMo and NVIDIA NIM, Solvd and ControlExpert are accelerating and automating substantial portions of the claims process. Generative AI analyzes vast datasets in real time, enabling policyholders to upload claims information—including text and images—seamlessly from any device.

This data is instantly processed, automating tasks such as coverage verification, liability assessment, fraud detection, and detailed damage estimation. The result? Claims are resolved faster and more efficiently, often within the same day. NVIDIA’s computer vision technologies lie at the heart of this transformation, enabling unparalleled accuracy in evaluating claims data.

Driving Future Innovation in Insurance with NVIDIA AI

Beyond current advancements, Solvd and ControlExpert are committed to spearheading further AI innovation in the insurance industry. By exploring applications like augmented reality and virtual environments, these technologies aim to improve collaboration between insurers, vehicle owners, and repair shops, ensuring transparency and accuracy in damage assessments.

“Our NVIDIA-powered platform offers a globally scalable solution that is not only efficient but also designed to maximize customer satisfaction. This marks a milestone in digital transformation for the auto insurance sector,” says Anne-Sophie Grouchka, CEO of Solvd.

Industry-Wide Benefits

The NVIDIA-enabled solution offers global insurers a robust tool to reduce claims costs, improve fraud prevention, and enhance operational efficiency while delivering superior customer experiences.

By combining AI-powered automation with user-centric design, Solvd and ControlExpert are paving the way for a fully digital, AI-driven claims process—ensuring that drivers worldwide experience fair and prompt compensation.

This partnership stands as a testament to Solvd’s vision for a smarter, faster, and more equitable future in automotive claims management.